Business process improvement is not a system or methodology in its own right. Instead BPI is really the application of systematic approaches to process improvement within the organisation; seeking to make business processes more effective and more efficient. By applying a systematic approach to process improvement efforts businesses can ensure that comparable improvements can be achieved across the business, be that within a single site, nationally and internationally. Further, by applying consistent methods, of which there are many, the organisation finds it easier to assess and measure the improvements identified and implemented.
Many of the techniques commonly applied to bring about Business Process Improvements were born out of manufacturing industry. Initiatives like Lean Manufacturing and Six Sigma, which focus on the elimination of waste and variation in processes respectively, serve Business Process Improvement programs well.
Lean encourages the organisation to consider the customer first and foremost; adding value for the customer is paramount and anything else, however necessary, is waste to be eliminated (or at least minimised).
Six Sigma encourages the organization to understand the variables and variability within processes. Through the adjustment and improvement of the process the inherent variability can be reduced resulting in fewer defects.
In essence Business Process Improvement is about “doing things right (first time)” by reducing the variation and waste in processes.
Contact us to find out how Look to Improve can help you to improve your business processes.