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The power of 3 minutes…

As an experienced business analyst, I can quickly identify duplication, and other avoidable non value adding processes and behaviours. For various reasons relating to poorly designed processes, human factors, and poor performance management;  it is not unusual to identify hours of avoidable work each week for public sector employees. Consider saving 15 minutes per week, which is […]

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The fundamental requirements of a high performing public sector organisation

A high functioning organisation… Is well prepared for disasters and incidents Adheres to statutory legislation, regulation, guidance, and values; and fulfils respective national quality and performance standards and requirements Remains abreast of relevant research and theory, and implements best practice from this Defines its own quality and performance standards, and ensures that these are maintained […]

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Bringing failure into consciousness

It is common for people in management roles to deal with issues and problems. Important as these seem, these activities do not directly add value to the customer. For various reasons, dealing with issues and problems (failure) is accepted without challenge. Most managers accept that it is their responsibility to deal with issues and problems, […]

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5 Questions – are you up for a 30 second challenge?

We are all so busy working, that we don’t take time to pause and reflect as often as we could. Its a new year, so what better time to take 30 seconds out, and answer Five Simple Questions which will highlight areas in your business or organisation where improvements can be made. The questions are […]

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I am important…

…because my phone rings all the time …because I receive hundreds of emails every day …because lots of people need me to answer their questions, and to make decisions This level of demand should never become normal, or expected (whatever level you work at). If the demands upon you outweigh the capacity you have to […]

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Continuous Improvement

A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. These efforts can seek “incremental” improvement over time or “breakthrough” improvement all at once.Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness […]

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Where can improvements be found?

Improvements can be found in pretty much everything we do. Here are a couple of very simple examples. Example 1 – The BLT Sandwich I was sat in a café and quite fancied the BLT on their menu.  I am quite a fussy eater, and don’t like mayonnaise. I usually state, no mayonnaise, but on […]

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What does ‘Performance’ mean?

There are literally hundreds of definitions for performance on the internet, but I like this one. The accomplishment of a given task measured against preset known standards of accuracy, completeness, cost, and speed. In a contract, performance is deemed to be the fulfilment of an obligation, in a manner that releases the performer from all […]

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Root Cause Analysis

Root cause analysis (RCA) is a method of problem solving that tries to identify the root causes of faults or problems that cause operating events. RCA practice tries to solve problems by attempting to identify and correct the root causes of events, as opposed to simply addressing their symptoms. By focusing correction on root causes, […]

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What is Business Analysis?

What is Business Analysis? Business analysis is a research discipline of identifying business needs and determining solutions to business problems. Solutions often include a systems development component, but may also consist of process improvement, organisational change or strategic planning and policy development. The person who carries out this task is called a business analyst or […]

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