5 Questions – are you up for a 30 second challenge?

We are all so busy working, that we don’t take time to pause and reflect as often as we could. Its a new year, so what better time to take 30 seconds out, and answer Five Simple Questions which will highlight areas in your business or organisation where improvements can be made. The questions are […]

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I am important…

…because my phone rings all the time …because I receive hundreds of emails every day …because lots of people need me to answer their questions, and to make decisions This level of demand should never become normal, or expected (whatever level you work at). If the demands upon you outweigh the capacity you have to […]

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An Interesting Story

Start with a cage containing five monkeys. Inside the cage, hang a banana on a string and place a set of stairs under it. Before long, a monkey will go to the stairs and start to climb towards the banana. As soon as he touches the stairs, spray all of the monkeys with cold water. […]

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Directly Improve Your Profits

When people talk about business success they tend to express it in terms of increased turnover or market share. But in truth, what is most important is growth in net profit, and this doesn’t always follow from sales growth. Whereas when we talk about improving your business, we talk in terms of business performance and […]

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Benefits of Performance Management

Managing employee or system performance facilitates the effective delivery of strategic and operational goals. There is a clear and immediate correlation between using performance management programs or software and improved business and organizational results. For employee performance management, using integrated software, rather than a spreadsheet based recording system, may deliver a significant return on investment […]

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Continuous Improvement

A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. These efforts can seek “incremental” improvement over time or “breakthrough” improvement all at once.Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness […]

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Where can improvements be found?

Improvements can be found in pretty much everything we do. Here are a couple of very simple examples. Example 1 – The BLT Sandwich I was sat in a café and quite fancied the BLT on their menu.  I am quite a fussy eater, and don’t like mayonnaise. I usually state, no mayonnaise, but on […]

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What is Performance Management?

To some people, performance management means collecting performance information. To others it implies a personal appraisal. We define performance management as: “Taking action in response to actual performance to make outcomes for users and the public better than they would otherwise be”. Action may be at individual, team, service, corporate or community level. Improvement to […]

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Business Process Improvement (BPI)

Business process improvement is not a system or methodology in its own right. Instead BPI is really the application of systematic approaches to process improvement within the organisation; seeking to make business processes more effective and more efficient. By applying a systematic approach to process improvement efforts businesses can ensure that comparable improvements can be […]

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What does ‘Performance’ mean?

There are literally hundreds of definitions for performance on the internet, but I like this one. The accomplishment of a given task measured against preset known standards of accuracy, completeness, cost, and speed. In a contract, performance is deemed to be the fulfilment of an obligation, in a manner that releases the performer from all […]

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