Root Cause Analysis

Root cause analysis (RCA) is a method of problem solving that tries to identify the root causes of faults or problems that cause operating events. RCA practice tries to solve problems by attempting to identify and correct the root causes of events, as opposed to simply addressing their symptoms. By focusing correction on root causes, […]

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What is Lean?

Lean is often known as Lean Manufacturing however it is better to call it Lean as the principles are equally applicable to service industries. The guiding principles are: Start with the customer. Establish what features of the products or services add particular value. Focus on the products or services and create delivery processes that ensure these value-adding […]

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A fresh pair of eyes

Two Facts – 1. We seek opinion and perspective on a lot of things – how our clothes look on, or whether we should take that job opportunity etc. We do this for various reasons, which often includes the fact that we are aware sometimes that we are unable to remain objective about something, and would […]

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What is Six Sigma?

Six Sigma is a way of working aimed at near perfection in all that an organisation does. By focusing on eliminating defects and errors by tackling variation, Six Sigma saves time and money and enhances customer satisfaction. It embraces the improvement of existing products and processes, as well as the design of new products and […]

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What is Business Analysis?

What is Business Analysis? Business analysis is a research discipline of identifying business needs and determining solutions to business problems. Solutions often include a systems development component, but may also consist of process improvement, organisational change or strategic planning and policy development. The person who carries out this task is called a business analyst or […]

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Look to Improve – Credentials

Work / Business Experience I have had quite an eclectic career (over 25 years), which includes administration (from an admin trainee to an office manager), facilities manager, information analyst, team building and corporate events co-ordinator, public relations, customer services, operational management, practice management, business development, business improvement, project management, business analysis and more recently business […]

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Who is Look to Improve?

The idea for “Look to Improve” started to form in 2005, whilst I was working as an information analyst in the NHS; and continued to consolidate in my mind, before launching formally in 2010. I had consistently identified, and delivered, significant efficiency savings (£100,000’s) and performance improvements in my employed roles, across a number of sectors, […]

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