There are literally hundreds of definitions for performance on the internet, but I like this one.
The accomplishment of a given task measured against preset known standards of accuracy, completeness, cost, and speed. In a contract, performance is deemed to be the fulfilment of an obligation, in a manner that releases the performer from all liabilities under the contract.
People often think of Key Performance Indicators (KPI’s) when considering the measurement of performance.
The Wikipedia definition around KPI’s is particularly useful as it highlights the fact that performance can mean very different things to different roles, or departments. Good performance to a sales manager will be very different to good performance perceived by a legal compliance manager, or call centre manager. Its vitally important to cover and consider each perspective within a busines, organisation, or team.
Performance Management is a fascinating field, with a rich array of theories and frameworks and can be as complex or as simple as you want to make it, and we are pleased to be able to offer support for you in establishing a robust and effective performance management framework for your business or organisation (see Our Services).
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Director, Look to Improve Ltd (L2i)